WE DO NOT SELL TO AMAZON, WALMART, or any other ONLINE MARKETPLACE sellers.

General

How do I start?

Completing the REGISTRATION and reading the FAQ.

Do I need an Account?

Yes. You must apply for a wholesale account and get approved before placing an Order and access our Product Lists.

Do you provide Product Lists with UPC in Excel format?

Yes.

Where do I find the Product Lists?

Once you Login with your Account you will be able to find them under the PRODUCT LISTS on the main menu.

Why multiple Product Lists?

We have created different lists to serve small businesses better by allowing smaller quantities, mix and match while we leverage/comply with existing vendor agreements.

Do you offer Quantity Discounts?

No. Our Product Lists contain our best prices, which are very competitive in most cases.

Orders

How do I place an Order?

You can submit a PO (Purchase Order) with our SKUs. For your convenience, complete and return our PURCHASE ORDER FORM.

How is the Ordering Process?

  1. Customer submits the Purchase Order.
  2. QMD provides the Sales Order.
  3. Customer approves the Sales Order.
  4. QMD provides the Invoices with Payment Info.
  5. Customer submits Payment
  6. Payment Clears (Usually 3-5 business days to post)
  7. QMD submits order(s) with Partners and Vendors. (Allow 2-3 weeks lead time)
  8. QMD prepares and provides shipment details.
  9. Customer arranges shipment (QMD can provide a shipment quote).
  10. Order Released for Shipping.

Do you have a MOQ (Minimum Order Quantity) or MOA (Minimum Order Amount)?

Yes. MOQ / MOA varies by PRODUCT LIST  and deals. Unless you order from one of our PRODUCT LISTS, the MOQ is a pallet per product.

Can I Cancel an Order or Return items?

No. An order cannot be cancelled once approved and we do not accept returns. By approving a sales order, you are entering into a legally binding agreement to purchase it.

Do you provide Stock Availability information?

No. We service many accounts, and physical inventory counts change rapidly in our and vendors' warehouses. As a result, we only check if a product is in stock after receiving a Purchase Order. If the product is unavailable, it will be removed from the Sales Order.   

What if Stock Quantities Change after Payment?

Our accounting team will issue a credit note if stock quantities change after payment.

Where are the Products Located?

In one of our warehouses or a 3rd party vendor/partner warehouse. 

Payment

Will you send me an Invoice?

Yes. Once a Sales Order is approved and ready for payment.  

Do you offer NET Terms?

No. Our terms are Cash in Advance. Invoices are "Due Upon Receipt," and Orders must be paid in full before preparing the shipment.

What type of Payment you Accept?

All. ACH, Wire or Zelle are free of charge. If you pay with CC, PayPal, etc. a 3.5% charge will be added. We will not release your order until payment is received in full.

Would I be able to Pay Online?

Yes. We will send you an Invoice with a payment secure link.

 

Shipping

Do you offer Free Shipping?

No. The customer is responsible for all freight/shipping charges.

Can I arrange my Own Shipping?

Yes. Once an order is ready for shipment, we will send you the details so that you can arrange the shipment.

Do you provide Shipping Estimates?

Yes. We can send you a shipping quote upon request. Please note that shipping is NOT FREE.

How long will it take from when I Place an Order until I Receive the Products?

Once your payment is cleared (usually 3-5 business days), we will place an order with the manufacturers and partners (normally 2-3 weeks' lead time). After an order leaves our warehouse, it is up to the shipping company. We are unable to take responsibility for 3rd parties or carrier delays. 

Would you be able to ship to Fulfilment Centers or Residential addresses?

Yes. We ship to any location within the US. Contact us if you are looking to Export/Import. 

What happens if a shipment is Missing Units or Damage?

All shipments are FOB Origin. We do not cover items lost or damaged during shipment. Once we hand off the shipment to the carrier, it is no longer under our control and therefore not our liability. Once picked up, carrier liability begins.

What are your Shipping Methods?


  • Small Parcel Delivery (SPD): Ideal for smaller packages shipped via carriers like UPS or FedEx.

  • Less than Truckload (LTL): Suitable for larger shipments that don't require a full truckload.

  • Full Truckload (FTL): For large quantities that fill an entire truck, offering cost-efficiency for bulk shipments.

  • We do not offer in person pickups at this time.

Online Marketplaces (Amazon, Walmart, etc.)

Do you sell to Online Marketplaces Sellers?

No.

 

***DISCLAIMER:***

We are not responsible for any information provided or inaccuracies. We reserve the right to limit quantities and correct printing errors. All prices are subject to change without notice. Packaging may vary and items not always as pictured. Products may not have pictures. We are not responsible and make no representations regarding your eligibility or ability to sell or resell products on any online marketplace or anywhere else.