General

How do I start?

Completing the REGISTRATION and reading the FAQ.

Do I need an Account?

Yes. You must apply for an account and get approved before placing an Order and access our Product Lists.

Do you have a distribution route for local brick and mortar retail stores?

Yes, but there is a $25 monthly fuel charge.

Do you sell to Online Marketplaces Sellers like Amazon, Walmart, etc.?

No.

Do you provide Product Lists with UPC in Excel format?

Yes.

Where do I find the Product Lists?

Once you Login with your Account, you will be able to find them under the PRODUCT LIST on the main menu. 

Why Multiple Product Lists?

To better serve a segment of our customers by minimizing shipment splits, reducing lead times, and keeping prices as low as possible, we’ve created multiple product lists featuring deals from brand manufacturers and national distributors.

If you are NOT one of our customers on a regular distribution route, you MUST place your order using ONLY ONE product list.

 

Orders

How do I place an Order?

You can place an order online or submit a PO (Purchase Order) with our SKUs in Excel Format. For your convenience, complete and return our PURCHASE ORDER FORM.

How is the Ordering Process?

  1. Customer submits the Purchase Order.
  2. QMD provides the Sales Order.
  3. Customer approves the Sales Order.
  4. QMD provides the Invoices with Payment Info.
  5. Customer submits Payment
  6. Payment Clears (Usually 3-5 business days to post)
  7. QMD submits order(s) with Partners and Vendors. (Allow 1-3 weeks lead time)
  8. QMD prepares and provides shipment details.
  9. Customer arranges shipment (QMD can provide a shipment quote).
  10. Order Released for Prep and Shipping.

Do you have a MOQ (Minimum Order Quantity) or MOA (Minimum Order Amount)?

Yes. $3000.00 and 50 Cases.

Can I Cancel an Order or Return items?

No. An order cannot be cancelled once approved and we do not accept returns. By approving a sales order, you are entering into a legally binding agreement to purchase it. Please be aware that all sales are final.

Do you provide Stock Availability information?

No. We service many accounts, and physical inventory counts change rapidly in our and vendors' warehouses. As a result, we only check if a product is in stock after receiving a Purchase Order. If the product is unavailable, it will be removed from the Sales Order.   

What if Stock Quantities Change after Payment?

Our accounting team will issue a credit note if stock quantities change after payment.

Where are the Products Located?

In one of our warehouses or a 3rd party vendor/partner warehouse. Products are forwarded directly from brand manufacturers, national distributors, or our warehouses. 

Payment

Do you offer NET Terms?

No. Our terms are Cash in Advance. Invoices are "Due Upon Receipt," and Orders must be paid in full before preparing the shipment.

What type of Payment you Accept?

All. ACH, Wire or Zelle are free of charge. If you pay with CC, PayPal, etc. a 3% charge will be added. We will not release your order until payment is received in full.

Would I be able to Pay Online?

Yes. We will send you an Invoice with a secure payment link.

 

Shipping

Do you offer Free Shipping?

No. The customer is responsible for all freight/shipping charges.

Can I arrange my Own Shipping?

Yes. Once an order is ready for shipment, we will send you the details so that you can arrange the shipment.

Do you provide Shipping Estimates?

Yes. We can send you a shipping quote upon request. Please note that shipping is NOT FREE.

How long will it take from when I Place an Order until I Receive the Products?

Once your payment is cleared, it typically takes 1 to 3 weeks, as this depends on availability and the lead times of the brands and vendors. After an order leaves our warehouse, it is up to the shipping company. We are unable to take responsibility for 3rd parties or carrier delays. 

To avoid multiple shipments and reduce lead times, we recommend ordering from a single product list (a single Excel spreadsheet).

Would you be able to ship to Fulfilment Centers or Residential addresses?

Yes. We ship to any location within the US. Contact us if you are looking to Export/Import. 

What happens if a shipment is Missing Units or Damage?

All shipments are EXW. We do not cover items lost or damaged during shipment. Once we hand off the shipment to the carrier, it is no longer under our control and therefore not our liability. Once picked up, carrier liability begins.

What are your Shipping Methods?

  • Small Parcel Delivery (SPD): Ideal for smaller packages shipped via carriers like UPS or FedEx.
  • Less than Truckload (LTL): Suitable for larger shipments that don't require a full truckload.
  • Full Truckload (FTL): For large quantities that fill an entire truck, offering cost-efficiency for bulk shipments.
  • Local pickups: Local pickups are no longer available.

***DISCLAIMER:***

We are not responsible for any inaccuracies or misinformation. We reserve the right to limit quantities, correct errors, and cancel accounts without prior notice. All prices are subject to change at any time. Packaging may vary, and items may differ from the images shown, which are for illustrative purposes only. Some products may not have images available.

We make no representations and assume no responsibility regarding your eligibility or authorization to sell or resell products on any online marketplace or through any other channel.