General

How do I start?

Completing the REGISTRATION and reading the FAQ.

Do I need an Account?

Yes. You must apply for an account and get approved before placing an Order and access our Product Lists.

Do you provide Product Lists with UPC in Excel format?

Yes.

Where do I find the Product Lists?

Once you Login with your Account, you will be able to find them under the PRODUCT LIST on the main menu. 

Why Multiple Product Lists?

This is to serve our e-commerce reseller customers better and keep prices at a minimum (as low as 6%). Deals on each product list come from a single brand manufacturer or a national distributor. 

 

Orders

How do I place an Order?

You can place an order online or submit a PO (Purchase Order) with our SKUs in Excel Format. For your convenience, complete and return our PURCHASE ORDER FORM.

How is the Ordering Process?

  1. Customer submits the Purchase Order.
  2. QMD provides the Sales Order.
  3. Customer approves the Sales Order.
  4. QMD provides the Invoices with Payment Info.
  5. Customer submits Payment
  6. Payment Clears (Usually 3-5 business days to post)
  7. QMD submits order(s) with Partners and Vendors. (Allow 1-3 weeks lead time)
  8. QMD prepares and provides shipment details.
  9. Customer arranges shipment (QMD can provide a shipment quote).
  10. Order Released for Prep and Shipping.

Do you have a MOQ (Minimum Order Quantity) or MOA (Minimum Order Amount)?

Yes. $1500.00 and 50 Cases per product list.

Can I Cancel an Order or Return items?

No. An order cannot be cancelled once approved and we do not accept returns. By approving a sales order, you are entering into a legally binding agreement to purchase it. Please be aware that all sales are final.

Do you provide Stock Availability information?

No. We service many accounts, and physical inventory counts change rapidly in our and vendors' warehouses. As a result, we only check if a product is in stock after receiving a Purchase Order. If the product is unavailable, it will be removed from the Sales Order.   

What if Stock Quantities Change after Payment?

Our accounting team will issue a credit note if stock quantities change after payment.

Where are the Products Located?

In one of our warehouses or a 3rd party vendor/partner warehouse. Products are forwarded directly from brand manufacturers, national distributors, or our warehouses. 

Payment

Will you send me an Invoice?

Yes. Once a Sales Order is approved and ready for payment.  

Do you offer NET Terms?

No. Our terms are Cash in Advance. Invoices are "Due Upon Receipt," and Orders must be paid in full before preparing the shipment.

What type of Payment you Accept?

All. ACH, Wire or Zelle are free of charge. If you pay with CC, PayPal, etc. a 3% charge will be added. We will not release your order until payment is received in full.

Would I be able to Pay Online?

Yes. We will send you an Invoice with a secure payment link.

 

Shipping

Do you offer Free Shipping?

No. The customer is responsible for all freight/shipping charges.

Can I arrange my Own Shipping?

Yes. Once an order is ready for shipment, we will send you the details so that you can arrange the shipment.

Do you provide Shipping Estimates?

Yes. We can send you a shipping quote upon request. Please note that shipping is NOT FREE.

How long will it take from when I Place an Order until I Receive the Products?

Once your payment is cleared, it typically takes 1 to 3 weeks, as this depends on availability and the lead times of the brands and vendors. After an order leaves our warehouse, it is up to the shipping company. We are unable to take responsibility for 3rd parties or carrier delays. 

To avoid multiple shipments and reduce lead times, we recommend ordering from a single product list (a single Excel spreadsheet).

Would you be able to ship to Fulfilment Centers or Residential addresses?

Yes. We ship to any location within the US. Contact us if you are looking to Export/Import. 

What happens if a shipment is Missing Units or Damage?

All shipments are EXW. We do not cover items lost or damaged during shipment. Once we hand off the shipment to the carrier, it is no longer under our control and therefore not our liability. Once picked up, carrier liability begins.

What are your Shipping Methods?

  • Small Parcel Delivery (SPD): Ideal for smaller packages shipped via carriers like UPS or FedEx.
  • Less than Truckload (LTL): Suitable for larger shipments that don't require a full truckload.
  • Full Truckload (FTL): For large quantities that fill an entire truck, offering cost-efficiency for bulk shipments.
  • Local pickups: Local pickups can be scheduled. In some cases may not available.

Online Marketplaces (Amazon, Walmart, etc.)

Do you sell to Online Marketplaces Sellers?

Yes. Please ensure you follow the brand rules, including MAP, and are authorized to resell their products on those platforms.
 

Do you provide documentation from your Vendors?

No. We do not provide Authorization Letters or Supply Chain Documentation.
 

Are your invoices accepted by Amazon or any other marketplace?

Although customers have reported success, we cannot guarantee that our invoice will be accepted by Amazon or elsewhere. That process is entirely at the discretion of the online marketplaces and beyond our control.
 

Do you offer support to get brand/product approval in online marketplaces?

No. Online marketplaces are your responsibility. Please do your homework before placing an order. 

Are your products authentic?

We are unsure what kind of question this is, but it's unfortunately very frequent. Yes, all our products are legit.
 

Do you offer Preparation Services?

Yes. PREP SERVICES PRICING
 

***DISCLAIMER:***

We are not responsible for any information provided or inaccuracies. We reserve the right to limit quantities and correct printing errors. All prices are subject to change without notice. Packaging may vary, and items may not always be as pictured.  Images are for illustrative purposes only. Products may not have pictures. We are not responsible and make no representations regarding your eligibility or ability to sell or resell products on any online marketplace or anywhere else.