Shipping Policy

We are committed to delivering your products promptly and efficiently, regardless of your location or where the items originate. Shipping fees and delivery times depend on the product’s origin and your destination. Please refer to the details below for a clear understanding of our shipping policy:

1. Shipping Fees

Shipping costs are influenced by the following factors:

  • Product Origin: The location from which the item is shipped.
  • Destination Address: The address to which the product is being delivered.
  • Package Weight and Size: The total weight and dimensions of the shipment.

Shipping estimates will be provided upon request when the order is ready to ship.

2. Delivery Times

Delivery times vary based on the size of the order. We will provide you with estimated lead times in days. After an order leaves our warehouse, it is up to the shipping company. We are unable to take responsibility for 3rd parties or carrier delays.

3. Tracking

Once your order has been shipped, you will receive a shipping confirmation email that includes a tracking number. Orders may be split into multiple shipments depending on the products ordered

4. Shipping Locations

We ship to any location within the contiguous US states, including Fulfilment Centers or Residential addresses

5. Missing or Damaged Goods

All shipments are FOB Origin. We do not cover items lost or damaged during shipment. Once we hand off the shipment to the carrier, it is no longer under our control and, therefore, not our liability. Once picked up, carrier liability begins.

6. Shipping Methods

  • Small Parcel Delivery (SPD): Ideal for smaller packages shipped via carriers like UPS or FedEx.
  • Less than Truckload (LTL): Suitable for larger shipments that don't require a full truckload.
  • Full Truckload (FTL): For large quantities that fill an entire truck, offering cost-efficiency for bulk shipments.

7. Shipment Documents

To ship out an order, we require the following shipping documents:

Shipping to Customer
- SPD (Small Parcel Delivery) - Box shipping labels.
- LTL (Less than a truckload) - BOL (Bill of Lading).

Shipping to a Fulfilment Center:
- SPD (Small Parcel Delivery) - Box shipping labels & FBA/WFS box labels.
- LTL (Less than a truckload) - Box labels, Pallet labels, BOL (Bill of Lading).

In Person Pickup (Usually Not Offered)
- Signed Pickup slip.

8 - General Guidelines

  • Carrier Pickup: Pickup scheduling is required. Additional fees may apply for UPS or Fedex pickups.
  • Carrier Selection: We do not accept USPS
  • Box Labeling: Pallet labeling is included; additional box labeling fees may apply.